I still have not been contacted by the franchise owner. I have called and sent them a total of 3 emails and all I have heard is that they are passing my comment on to the franchise owner. I said all I wanted was JL to pay to have the crack treated so it wouldn't spread, I wasn't even asking them for a new windshield. Before this man (**) got off the phone he did however say that another Jiffy Lube customer, the owner of a BMW claimed to have the same thing happen to his windshield at Jiffy Lube. The JL employee telling me this did not even ask me to bring the car back in so he could examine the crack to make a determination, he just refused to address the issue. I called JL to tell them about the crack and I was instantly told in no certain terms that Jiffy Lube did not cause it. I had handwashed the windshield before taking the car in and I know the crack was not there, nor did the damage happen on the way to JL. There was no chip or pit a rock would have made if it had hit the windshield and caused the crack, just a very clean crack. I only live a couple of miles from this Jiffy Lube and as soon as I got home, I noticed a 2.5 inch crack in the windshield at the exact place where the old inspection sticker had been removed. Today, our claim to Jiffy Lube was rejected because we donated the junk car to charity and were no longer the legal owners of the car, therefore Jiffy Lube no longer had any legal obligation to have serviced our car properly. You just can't steal huge amounts of money from people and endanger the lives of your customers by forgetting to do something so essential. If we had been a lower-income family, who had just one car and needed it to get to work, this incident would have pushed us into homelessness. We are lucky that we could afford to buy another used car. This Jiffy Lube is endangering people's lives and stealing money from their pockets. **, the quality inspector who supervised the oil change (My daughter was one of the last customers of the day, which I think says a lot). I feel this is a case of criminal negligence on the part of the mechanic and Mr. The manager on duty just stopped talking to me, sitting on the phone in total silence when I asked him questions. I called Jiffy Lube in Vernon on the evening of Monday, March 16, to discuss this. Not only that, the breakdown on I-91 terrified Annie, who is only 18, and put her life in danger. The car drove just fine until I took it there and now the car is good for nothing except a charitable donation, which we have done. Went to a used car lot Saturday to look at cars and told the salesman what happened, and his response was, "They may have taken the old oil out, but did they put any new oil in?" Another used-car dealer said flat out, "They drained the engine and didn't refill it." A third used-car dealer said that Jiffy Lube mechanics are notorious for being inexperienced and being overwhelmed by the number of things that they have to do to each car, to the point that they often forget to do important things before releasing the cars back to their owners.
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